Summary: Installs, tests, services, troubleshoots and maintains satellite television and related equipment by performing the following duties.
Essential Duties and Responsibilities include the following:
Plans installations by evaluating location; locating line of sight; laying-out equipment and wiring plans connectivity options.
Establishes satellite system by installing dish; running and pulling cable; programming and calibrating equipment; adhering to codes, regulations, and standards.
Visually inspects installation site to identify obstructions, such as trees or buildings that could distort or block signals from satellite.
Provides DISH Smart Home Services by identifying, educating, offering, and responding to additional product and service solutions for our customers.
Ensures system signal meets minimum requirements.
Instructs customer in use of equipment and ensures that documentation is effectively completed and submitted, as appropriate.
Replaces or repairs defective parts.
Accurately maintains van inventory and coordinates van maintenance schedules, to ensure vehicle is kept in good repair.
Reports to perform daily assignments on a regular, predictable and timely basis. Satisfying this standard is critical to the efficient operation of work assignments.
Works various shifts in response to customer service demands and staffing levels, including evenings, weekends and holidays.
Satisfies all metrics and productivity standards and goals.
Other duties as assigned. This is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High school diploma or equivalent (GED); 6 months plus related experience and/or training
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Certificates, Licenses, Registrations:
Valid driver’s license with good driving record.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to lift and/or move up to 60 lbs.
Ability to lift/move/climb/stand (for long periods of time) on a ladder
Ability to work in infrastructure of a home
See functional job description for frequency of physical demands
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.